Disclaimer: This document has been translated from the Russian language and may contain legal inaccuracies. For any legal matters, kindly refer to the original document in Russian.

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OFFER

1. GENERAL PROVISIONS

Individual Entrepreneur Vladislav Vladimirovich Mindubaev, registered in the registry of individual entrepreneurs under No. 319774600331865 (hereinafter referred to as the "Seller"), extends this Public Offer for the provision of Services listed on the official website of the Seller: https://neverlose.cc.

In accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the "Civil Code"), this document constitutes a public offer. Any individual who accepts the terms of this offer enters into an agreement by paying for the Services of the Seller as outlined in this Agreement. As per Clause 3 of Article 438 of the Civil Code, payment for the Service by the Buyer is deemed acceptance of the offer, equivalent to concluding an Agreement under the terms set forth herein.

Before using the Seller's services, it is strongly recommended that you carefully review this Public Offer. If you disagree with any part of this document, we advise refraining from purchasing the Services offered by the Seller. By accepting this offer, the Buyer confirms that they have read, understood, and agreed to all terms and conditions, and undertakes to adhere to them.

Terms:

• Offer — a public proposal by the Seller, addressed to any capable individual, to conclude an agreement with him on the terms specified in this Agreement.
• Buyer — an individual who has accepted the terms of the Agreement proposed by the Seller.
• Acceptance — complete and unconditional acceptance by the Buyer of all the terms of this Agreement, including all appendices and additions to it.
• Service — access to software whose functionality is described on the official website of the Seller, as well as technical support for its use.
• Website — The Seller's website available online at https://neverlose.cc, which enables the purchase of software.
• Software — computer programs developed by the Seller and offered for purchase to the Buyer on the Website.
• Order — electronic application submitted by the Buyer in the specified format, expressing the intent to purchase certain Software offered for sale on the Website.

2.SUBJECT OF THE AGREEMENT

The subject of this Agreement is the provision of Services listed in the catalog on the Seller's Website https://neverlose.cc as of the date of Order placement. Prices and the range of Services may be periodically updated, but the conditions at the time of Order placement are deemed applicable. The Seller provides access to the Software and offers technical support but does not guarantee long-term operability or compatibility with future updates of gaming platforms.

This Agreement and its annexes constitute the official documents of the Seller and form an integral part of this Public Offer.

3. ORDER PLACEMENT

Services are ordered by the Buyer through the Seller's website: https://neverlose.cc.

When registering on the Website, the Buyer must provide the following information: username and email address.

Placing an Order and subsequent payment implies the Buyer's agreement with the terms of this Agreement. The date of the Agreement between the Seller and the Buyer is considered to be the date of payment for the Order.

All informational materials presented on the Website are for reference purposes only and may not fully reflect certain properties or characteristics of the Service. If the Buyer has questions regarding the Service, they should consult the Seller before placing an Order.

4. ORDER EXECUTION TIME

The Order execution period is 1 business day. In exceptional cases, the execution period may be agreed upon individually with the Buyer, depending on the type of Services provided. If the Seller is unable to provide the Service, including for reasons beyond their control, the Seller reserves the right to cancel the specified Service from the Buyer's Order. The Seller will notify the Buyer of any changes to their Order via email.

The Order is considered fully executed once the Buyer has been granted access to the Software. The fact of access being granted is recorded by the Seller. The Seller bears no responsibility for how the Buyer uses the Software after access has been provided.

If the Buyer provides inaccurate contact information, the Seller is not liable for improper Order execution. If the improper execution of the Order is due to the Seller's fault, the Order will be re-executed at no additional cost.

5. PAYMENT FOR ORDER

Payments can be made via the following methods: cashless payments using bank cards, e-wallets, or other options available on the Seller's Website. Proof of payment is confirmed by a receipt.

The prices for Services listed on the Website may be changed unilaterally by the Seller, except for Orders that have already been paid for. Buyers will be notified of price changes through updates on the Seller's Website.

6. ORDER RETURN

General Return Conditions:

1. In accordance with Clause 4 of Article 26.1 of the Russian Federation Law No. 2300-I "On Consumer Rights Protection," the Buyer has the right to cancel the ordered Service at any time before its execution.
2. The execution of the Service is deemed to occur at the moment of granting access to the Software, and not at the moment of its use by the Buyer.

Refund Conditions:

• Satisfactory Quality: Refunds are possible under conditions such as the absence of a successful launch of the Software and compliance with the Seller's instructions.
• Unsatisfactory Quality: Refunds are provided through submitting a claim to the Seller with details on the quality issues.

OTHER TERMS AND CONDITIONS

The Seller reserves the right to amend this Agreement (offer) unilaterally. The new version comes into effect from the moment it is published on the Website.

The Seller undertakes to maintain the confidentiality of the Buyer's personal data.

All claims are to be submitted via the feedback form available on the website https://neverlose.cc/tickets.

Appendix 1

Services of Satisfactory Quality:

Software provided to the Buyer that operates without malfunctions on the Seller's computer and those of other Buyers.

Services of Unsatisfactory Quality:

Absence of access to the Software or inability to launch it due to the Seller's fault.

Disclaimer: This document has been translated from the Russian language and may contain legal inaccuracies. For any legal matters, kindly refer to the original document

Updated on 2025 Feb 02